Lulo Smaç!
Support
Last updated: October 3, 2026
Something not working? Write to support@lulosmac.com. Adding your device model and iOS version helps us help you faster.
Contact
How do I play?
With one finger. Serve: press and hold, then let go when the power bar is in the green. Receive: if the ball is going to land on your side, a ring appears on the sand; tap the moment it shrinks into place for a "Mükemmel!" (Perfect!). Spike: your teammate sets the ball; swipe while your character jumps, or tap at the very top. The first team to 7 points wins the match. The game is in Turkish.
My purchases don't show on my new device
Tap Spor Dükkânı (Sports Shop) → Ebeveyn Köşesi (Parents' Corner) → Aile Bilgisi (Family Info) → Satın Alınanları Geri Yükle (Restore Purchases). The device must be signed in with the same Apple Account.
How do I ask for a refund?
Tap Spor Dükkânı (Sports Shop) → Ebeveyn Köşesi (Parents' Corner) → Aile Bilgisi (Family Info) → İade İste (Request a Refund), or use reportaproblem.apple.com. Refunds are decided by Apple.
What is the parental gate?
Before seeing prices, buying, restoring or asking for a refund, the game asks for the product of two numbers (for example 17 × 6). After three wrong answers there is a 30-second wait.
Family Sharing and Ask to Buy
Bought packs also unlock on the other devices in Family Sharing. With Ask to Buy on, the request comes to you; until you approve it, the pack shows as "Onayda" (Pending).
What is sold in the game?
Only looks: costume, pattern, accessory, dance and running trail packs. Speed and jumping are earned by playing. Coins, loot boxes and limited-time offers are never sold. Purchases are permanent.
Where is progress saved?
Only on the device. If the app is deleted, the progress is deleted too.
Does the game need the internet?
No, the whole game plays offline. You only need the internet to buy, restore or ask for a refund.